24/7 helpline for e-payment by September this year

The RBI has announced a 24X7 helpline for information on grievance redressals. “The major payment system operators would be required to facilitate setting-up of a centralised industry-wide 24x7 helpline for addressing customer queries in respect of various digital payment products and give information on available grievance redress mechanisms by September 2021,” the RBI said.



February 06, 2021 at 04:00AM